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Message 1

Hi {!firstname_fix},

Please take a moment to hit reply and

send us a quick note to let us know
1. How you found us.
2. Do you need help or someone else?

3. A very brief outline of the help you need.

Steve and I handle our customer service
personally and if our schedule permits,
will get back to you in the next few days.

After you have sent us this quick note,
please go back to the page you were on

and complete our intro tutorial;

I know you will probably have a few questions
by the end, so I’ll be back in touch soon!

Hang in There!

Kim Cooper
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